Bonus Terms and Conditions

How these bonus terms apply

These bonus terms and conditions set out the rules that apply to every bonus, free spin, cash reward and promotional offer made available to you by Black Label Casino. They apply alongside our general terms and conditions and our privacy policy. Where a particular promotion carries its own terms, those terms apply in addition to the rules on this page, and the promotion-specific terms take priority if the two ever conflict.

By claiming or using a bonus you confirm that you have read these terms, the terms shown with the offer itself and the information displayed in the cashier at the time you claim. If you do not accept them, please do not claim the offer.

• Bonus funds are promotional credits added to your account. They are not cash and cannot be withdrawn until the conditions attached to them have been met.
• Cash funds are your own deposits and any winnings that have already been released from wagering.
• A promotion is any offer we publish on the site, send to you by e-mail or make available in the promotions area of your account.

We keep a record of every offer credited to your account. You can see the offers available to you, the conditions attached to each one and your progress towards any outstanding wagering requirement in your account at any time.

Who can claim a bonus

Promotions are open to registered account holders who are aged 18 or over and resident in the United Kingdom. We hold a gaming licence and we verify the identity, age and address of our players. We may ask for documents before an offer is credited, during play, or before any winnings from a bonus are paid out.

• You must hold one fully registered account in your own name. Unless an offer says otherwise, one bonus may be claimed per person, household, e-mail address, payment method, device and network connection.
• Your account must be in good standing, with no outstanding verification requests and no restrictions applied to it.
• Where an offer asks you to opt in or to enter a code, you must do so before the qualifying deposit or qualifying play takes place. We cannot add an offer to a deposit that has already been made.
• Deposits made with a payment method excluded from promotions will not qualify. The methods that qualify are shown in the cashier when you deposit.
• Players who have self-excluded, set a time-out or asked us to stop sending marketing will not receive promotional offers.

Claiming an offer and meeting the wagering requirement

Most offers are attached to a deposit, although some are credited after a qualifying stake or as part of a loyalty reward. The steps, the qualifying amount and the conditions that apply are always shown with the offer before you accept it.

How a bonus is credited

Once you have opted in and met the qualifying conditions, the bonus is added to your account automatically. If an offer does not appear as expected, please contact us before playing, as a bonus cannot normally be applied to play that has already taken place. Bonus funds are held separately from your cash balance so that you can see what remains subject to wagering.

Wagering requirements

A wagering requirement is the total amount that must be staked before funds linked to a bonus can be withdrawn. It is expressed as a multiple of the bonus, the deposit, or both together, and the multiple that applies to your offer is shown in the terms of that promotion and tracked in your account.

Where you hold both cash and bonus funds, stakes are taken in the order set out in the offer terms. Winnings produced by bonus funds are held as bonus funds until the requirement has been completed in full, at which point the remaining balance is released to cash and becomes available to withdraw in the usual way.

Game contribution and bet limits

Games contribute to wagering at different rates, and some games and bet types do not contribute at all. The contribution rates, the excluded games and the maximum stake allowed while a wagering requirement is open are listed in the terms of each promotion. Features such as covering a wide spread of outcomes on the same round, or stakes placed above the maximum permitted, may be excluded from wagering or may lead to the bonus being removed.

Free spins, cash rewards and loyalty offers

Free spins are issued on named games at a set stake value, and that value cannot be changed. Spins must be used within the period shown with the offer; any that remain unused when the period ends are removed. Winnings from free spins are credited as bonus funds and carry the wagering requirement stated in the offer, unless the terms describe them as cash.

• Where an offer is described as free of wagering, the winnings are credited to your cash balance and may be withdrawn at any time.
• Loyalty rewards, prize draws and tournaments are governed by the rules published with each event, which sit alongside these terms.
• Prizes that are not cash cannot be exchanged for cash or transferred to another account.
• Caps on the amount that can be won or withdrawn from a particular offer, where they apply, are set out in that offer's terms.

If a game is unavailable, is withdrawn by its supplier or does not function correctly during a promotion, we may issue equivalent spins on another title or credit the value in another form.

Expiry, cancellation and withdrawing bonus winnings

Every bonus has a life span. The time allowed to use it and to complete any wagering is shown with the offer and in your account. When that period ends, the bonus and any winnings still tied to it are removed, and your cash balance is unaffected.

• You may cancel an active bonus at any time through your account or by contacting us. Cancelling removes the bonus and any winnings produced by it; your remaining cash balance stays in place.
• Requesting a withdrawal while a wagering requirement is outstanding will, in most cases, forfeit the bonus and the winnings attached to it. You will be told this before the withdrawal is confirmed.
• Withdrawals are paid to a verified payment method in your own name, and identity checks must be complete before funds are released.
• Only one bonus can be active at a time. A new offer will normally be held until the current one is completed, cancelled or expired.

Fair play, changes to these terms and support

Promotions are offered in good faith and are intended for players taking part for entertainment. We carry out checks on promotional play and may remove a bonus, recover bonus winnings or close an account where we find duplicate or linked accounts, false registration details, stakes above the permitted maximum, patterns of play designed only to clear a requirement with little risk, or any other attempt to gain an advantage contrary to the spirit of an offer.

We may change, suspend or withdraw a promotion, and we may update these terms, at any time. Changes do not affect an offer already credited to your account, which continues under the terms that applied when you claimed it. If an offer is published with an obvious error, we may correct it and adjust affected balances. Where a complaint about a bonus is raised, it is looked into under the complaints procedure set out in our general terms.

Promotions should never feel like pressure to play. You can set deposit limits, take a time-out or self-exclude at any time through your account, and self-exclusion also stops promotional messages. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop allows you to exclude yourself from all licensed online gambling sites in Great Britain.

If you have a question about an offer, the fastest way to reach us is live chat on the site. You can also write to support@casinoblacklabel.co.uk, quoting the name of the promotion and the date it was credited so we can look at your account.