About Us

Who we are

Black Label Casino is an online casino for players in the United Kingdom. Our lobby brings together slots, live dealer tables and jackpot games supplied by established studios, and the site works in your browser on desktop, tablet and mobile without a separate download.

The account you open, the cashier you deposit through and the team you speak to are all part of the same service. The games themselves are built and run by the studios behind them, and their outcomes are produced by random number generation that is tested independently of us.

• Slots, from simple three-reel titles to modern video slots with bonus rounds
• Live tables hosted by real dealers, including roulette, blackjack and baccarat
• Jackpot games where prize pools build up across a network of players
• Table and card games you can play at your own pace

What we stand for

We would rather be clear than loud. That shows up in how our terms are written, how quickly withdrawals are handled and how easy it is to set a limit on your own play.

1. Fair play. Games come from established studios and run on tested random number generation, so no result is set by us.
2. Fast payouts. Once your account is verified, withdrawals are processed back to your original payment method within the timescales shown in the cashier.
3. Clear terms. Bonus conditions, wagering requirements and payment limits are written in plain language and shown before you accept them.
4. Safer gambling. The tools to pause, limit or stop your play sit in your account and take effect as soon as you confirm them.
5. 18+ only. Gambling here is for adults, and we check that every account holder is one.

How we look after players

Account verification

We hold a gaming licence, and part of that is knowing who our players are. We ask for proof of identity, address and payment ownership so that we can confirm your age, keep your balance in your hands alone and release withdrawals without delay. Documents are checked by our team and stored securely.

Secure payments

Deposits and withdrawals are handled through the payment providers listed in the cashier, using encrypted connections. Player funds are held separately from the money we use to run the business, and withdrawals return to the method you deposited with wherever that method allows it.

Support around the clock

Our support team is available every day of the year by live chat on the site and by e-mail at support@casinoblacklabel.co.uk. Live chat is the quickest route for anything to do with a game in progress or a pending withdrawal; e-mail suits longer questions and anything you need to attach a document to. If you raise a complaint, it is looked into by a member of the team who was not involved in the original decision.

Staying in control

Gambling should stay something you enjoy. The following tools are in the safer gambling area of your account and can be set at any time, without having to ask us first.

• Deposit limits on a daily, weekly or monthly basis
• Loss and session limits, and reality checks while you play
• Time-outs that close your account for a short, fixed period
• Self-exclusion for a longer period, which also blocks our marketing

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. If you want to stop playing at every licensed online operator in Great Britain at once, you can register with GamStop, and we will honour that registration on your account here.